OUR WINNING FORMULA
We aim to deliver a personalised, knowledgeable and trusted service to our clients. Our winning formula in that delivery is that we retain our people.
Gaining Trust and Respect
Our staff turnover rate is unusually low for our industry. We pay our staff a little more and they are well trained. We have developed a culture of trust and respect that translates to the way we treat our clients and the public.
What a low turnover of staff means for our clients is that the service we offer becomes very personalised. Without the constantly changing staff clients get the service…just the way they like it, all the time.
We choose to hire people with a bit of personality. It is important to us to break the us-and-them mentality between outside and internal staff. From our perspective we are all looking out for the same client interests and we create relationships with that purpose in mind.
It is also important that our staff take ownership of the physical building and vehicle assets. We encourage our staff to check in with our clients on how things are going and change what needs changing or doing. Our objective in this is that we want the service we provide to our clients, whether cleaning, security or concierge services to be personalised so that they receive support service they need.
All cleaning staff are trained internally to certificate standard with the appropriate equipment, chemicals, safe practices and hazard detection. Security staff are all licensed. Every employee must undergo a police checked prior to employment. With the advent of Covid-19, all key staff have also completed the Australian Government, Department of Health: Infection Control Training – COVID 19.
COMMITS OUR PEOPLE TO A QUALITY PRACTICE DAY-IN, DAY-OUT.
What People Say
X1 Modular have been using the services of Grid Group Pty Ltd to provide a full cleaning package across several of our sites. The efficiency and enthusiasm shown by all members of Grid Group, from Management to the teams on the ground has allowed us to concentrate on doing our job knowing that the result…
“ When COVID-19 hit, Be Cool Refrigerated Couriers contracted Grid Group to bring sanitisation to all of our vehicle fleets, Australia wide. In return we were able to sustain thousands of families cooking in their kitchens by safely continuing our deliveries. Without the guidance and services of GRID Group, our company could have been severely…
Get In Touch
If you are interested in having us quote or submit a tender please contact us.